Terms of Service

1. Agreement

These Terms of Service ("Terms") govern access to and use of the ServiceStead application and website (the "Service"), operated by ServiceStead ("ServiceStead," "we," "us"). By creating an account or using the Service you agree to these Terms on behalf of yourself and, where applicable, the business you represent (your "Organization"). If you do not agree, do not use the Service.

2. The Service

ServiceStead is field-service management software for property maintenance businesses: customer and property records, quotes, job scheduling and dispatch, field crew workflows, invoicing, payment tracking, communications, reporting, and optional integrations with third-party services. We may change, add, or remove features over time.

3. Accounts and Organizations

You must provide accurate account information and keep your credentials secure; you are responsible for activity under your account. Organization owners and administrators control membership, roles, and settings for their Organization and are responsible for authorizing their team's access.

4. Your Data

Your Organization owns the business records it enters into the Service (customers, contacts, properties, jobs, photos, invoices, and similar content). You grant us the limited rights needed to host, process, transmit, and display that data in order to operate the Service. We do not sell your data. Our handling of personal information is described in the Privacy Policy.

5. Acceptable Use

You agree not to misuse the Service, including by: violating applicable law; sending spam or unlawful communications through it; uploading malicious code; attempting to access other organizations' data; reverse engineering the Service; or reselling it without our written consent. You are responsible for obtaining any consents required to contact your customers (for example, for SMS or email) and for the accuracy of invoices and records you issue.

6. Payments and Third-Party Integrations

Payment processing between your Organization and its customers is provided by Stripe under Stripe's own terms; ServiceStead does not store card numbers. If you connect an accounting integration (such as QuickBooks Online or Xero), you authorize ServiceStead to exchange data with that provider on your Organization's behalf as described in the integration settings, subject to that provider's terms. You may disconnect an integration at any time. Third-party services are not under our control and we are not responsible for them.

7. Fees, Trials, and Cancellation

Plans. The Service is sold as a subscription plan, billed monthly or annually in advance, in U.S. dollars. Current plans and prices are listed on our pricing page. Prices do not include taxes, which are your responsibility where applicable.

Free trial. A new Organization gets a 14-day free trial. No payment card is required to start. If you do not choose a plan by the end of the trial, the Service enters a 14-day grace period, after which the office side of the Service becomes read-only until you subscribe.

Renewal. Subscriptions renew automatically at the end of each billing period until cancelled. Changing to a larger plan or adding an add-on is charged right away for the rest of the current period. Changing to a smaller plan credits the unused difference toward future invoices.

Cancellation. You can cancel at any time from your billing settings. Cancellation takes effect at the end of the current billing period, and you keep access until then. Fees already paid are not refunded, except where required by law.

Missed payments. If a payment fails, we will retry it and notify you. If it is still unpaid after a 14-day grace period, the office side of the Service becomes read-only until payment is made. Your field crew can keep working, nothing is deleted, and you can export your data at any time.

Price changes.We will give at least 30 days' notice before a price change takes effect. It applies from your next renewal after the notice period.

Complimentary plans. Organizations on a complimentary or legacy plan are not charged unless they choose a paid plan.

Payment processing.Subscription payments are processed by Stripe. Stripe's fees on the payments your customers make to you are separate and are disclosed by Stripe.

8. Availability and Disclaimer

We aim for high availability but the Service is provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. Software may contain defects. You are responsible for maintaining your own records where the law requires it (your accounting system remains your system of record for financial data).

9. Limitation of Liability

To the maximum extent permitted by law, ServiceStead will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data, arising from or related to the Service. Our total liability for any claim is limited to the greater of $100 or the amounts you paid us for the Service in the twelve months before the claim.

10. Termination

You may stop using the Service at any time and may request deletion of your Organization's data by contacting us. We may suspend or terminate access for breach of these Terms, for legal reasons, or upon discontinuation of the Service with reasonable notice. Sections that by their nature should survive (including 4, 9, and 11) survive termination.

11. General

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict of law rules. If any provision is unenforceable, the rest remain in effect. We may update these Terms; material changes will be notified through the Service or by email, and continued use after the effective date constitutes acceptance.

12. Contact

Questions about these Terms: support@servicestead.com.